Policy and procedures:
Your appointment time is for a specified amount of time, depending upon the amount of time scheduled in advance for the service scheduled.
Your initial appointment will include going over the intake form, to learn more specifically about you and why you are coming in, what areas you need to address for your health & wellness, a health history ... all of this information is confidential. You can get a copy of the intake form on this site, down load it and fill it in and bring it in with you, or fill it in upon your arrival.
Most appointments are scheduled for 60 or 90 minutes sessions at a time.
When the session has ended an additional 10 minutes is used for you to dress, make payment for your massage therapy session and book a future appointment.
NO SHOW/ MISSED APPOINTMENT PAYMENT INFO:
If you do not show up for your appointment full fee for the session will be charged. Payment will need to be received within 5 days of your missed appointment.
In the unfortunate event this does occur, you can give your credit card info over the phone to be charged for the cost of the service missed or please make a check payable to:
* Laurie Alcock, LMT
Phone: 410-303-0954 Send it to: 5305 Sweet Birch Court
Ellicott City, Maryland 21043
NEED TO CANCEL/CHANGE APPOINTMENT:
If you need to CANCEL or CHANGE your appointment a minimum of 24 HOURS NOTICE IS REQUIRED or full fee will be charged.
Please see the above *address and info for sending payment. Thank You!
FORMS OF PAYMENT: cash,checks and all major credit cards are *accepted. *Insurance massage services, cash only for your portion of the service/fee.
If a check is unable to be cashed; a fee of $30.00 will be charged in addition to any other charges I may incur from my own bank or any other fees I may incur in collecting payment for the service I provided.
FREE or DISCOUNTED MASSAGE: Referrals are greatly appreciated. For each new client you refer to me that comes in for a massage, you will receive $10.00 off of your next appointment. This cannot be combined with any other offers. You can however combine your $10 referral reward with other referral rewards, earning a FREE MASSAGE.
PROPER CONDUCT/ BEHAVIOUR: I understand that ANY ILLICIT or SEXUALLY SUGGESTIVE
remarks or advances made by me,the client will result in immediate termination of the session, and that the client will be liable for payment of the scheduled appointment. You will also be subject to legal action such as but not limited to having the local authorities called immediately.
We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored:
24 hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give 24 hours advance notice you will be charged the full amount of your appointment. Please send payment for your missed session to: : Laurie Alcock,LMT 5305 Sweet Birch Court, Ellicott City, Maryland 21043 or contact 410-747-3667 with your credit card information to be charged for the payment. Payment must be received within 5 days of the missed appointment or legal actions to collect will take place.
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be charged for their “missed” appointment. Please send payment for your missed session to: : Laurie Alcock,LMT 5305 Sweet Birch Court, Ellicott City, Maryland 21043 or contact 410-303-054 with your credit card information to be charged for the payment. Payment must be received within 5 days of the missed appointment or legal actions to collect will take place. * When you rebook for another appointment within 2 weeks of your missed appointment, an additional 15 minutes of time will be added to this massage only, at no additional charge, as a way to welcome you back!
Legal Action: If your form of payment is not good, or you do not make payment for missed, no show or less than 24 hr cancellation appointment that was scheduled within the 5 days, you will also be responsible for any additonal legal cost involved in recovering the appointment charge/fee.
If you arrive late, your session will be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other clients, please plan accordingly and be on time.